SALESFORCE ADMINISTRATOR • SOLUTION DESIGN
Salesforce Administrator & Junior Salesforce Developer
Salesforce Administration • Agentforce • Experience Cloud • Flow Automation • Service Cloud • Data Management & Governance • AI-Powered CRM • Security & Access
Technical professional with 13+ years of experience in industrial automation, process control, and enterprise operations, now specializing in Salesforce Administration, Experience Cloud, Agentforce, Flow Automation, and AI-powered CRM solutions. Hands-on experience designing and implementing customer support solutions using Salesforce Service Cloud, Experience Cloud, Agentforce, Flow, Knowledge, Omni-Channel, and secure access architecture. Salesforce Administrator in active certification preparation, with 200+ Trailhead badges and 14 Superbadges, demonstrating advanced hands-on capabilities across Agentforce, Prompt Builder, User Authentication, MFA/SSO, access governance, data security, automation, and CRM administration. Combines operational discipline, process improvement, automation, and emerging AI capabilities to design secure, scalable, and user-focused Salesforce solutions.
13+ Years
Industry Experience
200
Trailhead Badges
14
Salesforce Superbadges: Data Quality and Validation • Approval Process Management • Approval Process Troubleshooting • Authentication Governance • Access Governance • Extended User Access and Restriction • User Access Troubleshooting • User Access Fundamentals • Data Categorization and Access • User Authentication Troubleshooting • Multi-Factor Authentication & Single Sign-On Settings • User Authentication Settings • Agentforce Service • Prompt Builder Templates
Azure (Manara)
Fundamentals
Salesforce (Intellipaat)
Salesforce Training and Certification
PROFESSIONAL JOURNEY
2010 – 2024
Industrial Operations
Eskom Holdings SOC Ltd
Power generation • Water treatment • ABB PLC • SCADA • SAP ERP • Process control • Safety-critical operations • Team leadership
2025 – PRESENT
Salesforce Transformation
Salesforce Administration
Experience Cloud • Agentforce • Flow Automation • Service Cloud • AI solutions • Prompt Builder • CRM automation • Security architecture
PROFESSIONAL PHILOSOPHY
I approach technology through systems thinking. Whether operating a power station or designing Salesforce automation, the objective remains the same: understand the process, eliminate inefficiencies, automate where appropriate, improve reliability, and create solutions that people can trust.
“Technology should simplify complexity—not create it.”
TECHNICAL EXPERTISE
Salesforce Platform
Administration • Experience Cloud • Agentforce • Service Cloud • Lightning App Builder
Automation
Flow Builder • Business Process Automation • CRM Workflows • AI Integration • Prompt Builder
Cloud & Enterprise
Azure Fundamentals • SAP ERP • Security • Identity • Data Management
Industrial Systems
SCADA • ABB PLC • HMI • Process Control • Continuous Improvement
AI-Powered Customer Support Platform
FEATURED PROJECT
AI-Powered Customer Support Platform
Designed and implemented a complete Salesforce customer support solution demonstrating Experience Cloud, Agentforce, CRM automation, secure customer engagement, and enterprise architecture.
CERTIFICATIONS & ACHIEVEMENTS
Progress that supports practical delivery.
200
Trailhead Badges
14
Salesforce Superbadges
2025 / 2026
Agentblazer Champion
2026
Agentblazer Innovator
Salesforce Administration • Experience Cloud • Agentforce • Flow Automation • Service Cloud • CRM • Data Management • Lightning • Prompt Builder
Architecture
Solution Design • Security • Automation • Integration • Documentation
Industrial
PLC • SCADA • SAP ERP • Root Cause Analysis • Operations • Leadership
Professional values that guide the work.
Continuous Learning
Always improving technical capability and staying current with emerging technologies.
Systems Thinking
Understanding the complete process before implementing solutions.
Reliable Solutions
Designing practical, scalable, and maintainable systems that deliver measurable value.
My goal is to contribute to organizations that value innovation, automation, and customer-centric digital experiences while continuing to grow as a Salesforce professional and solution designer.
Let’s Build Better Solutions Together